Personal Information Protection

Your Privacy Is Our Responsibility

Every piece of information you provide on the jazzbuzz platform is handled with care. This policy explains in detail what information we collect, why we collect it, and how we keep it secure.

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Last Updated: January 2025

01 Introduction and Scope of Policy

This privacy policy applies to all services, websites, and applications of the jazzbuzz platform. By creating an account, making a deposit, playing games, or using any service on jazzbuzz, you are considered to have agreed to the terms of this policy.

The purpose of this policy is to provide transparency to our users — that is, to inform them about the purposes for which their personal information is used. We do not sell your personal information to any third party, and we have no intention of doing so.

For complete information about our terms of service, please read the Terms and Conditions page, which describes user rights and responsibilities in detail.

02 What Information We Collect

jazzbuzz collects the following categories of information from users:

2.1 Identity Information

  • Full name and date of birth
  • National ID number or passport number (for identity verification purposes)
  • Email address and mobile number provided at registration

2.2 Financial Information

  • Mobile banking account details — for deposits or withdrawals via bKash, Nagad, Rocket, or Upay
  • Transaction history, meaning deposit and withdrawal amounts and dates

2.3 Technical Information

  • IP address and device identifier information
  • Browser type, operating system, and device type
  • Cookie and session data
  • Navigation logs on our platform — which pages were visited and for how long

2.4 Gaming Activity Information

  • Betting history, win and loss records
  • Bonus claiming and usage details
  • VIP level progress information

03 Purpose of Data Collection

jazzbuzz collects and uses user information only for specific and lawful purposes. The main purposes are outlined below:

  1. Account Management: Completing the registration process, verifying login, and ensuring account security.
  2. Identity Verification (KYC): Confirming a user's identity to prevent money laundering and fraud is a mandatory process. jazzbuzz handles this process with the highest level of confidentiality.
  3. Financial Transaction Processing: Ensuring secure deposits and withdrawals via bKash, Nagad, Rocket, and Upay.
  4. Customer Support: Relevant information is needed to resolve issues through live chat or email.
  5. Responsible Gaming: Gaming activity data is analysed to identify excessive gaming behaviour and provide timely support.
  6. Service Improvement: Analysing technical data to further improve the user experience.
  7. Security Monitoring: Detecting and preventing suspicious activity, unauthorised access, or fraudulent behaviour.

04 Data Storage and Security

jazzbuzz treats the protection of user data as its highest priority. All data stored on our servers is encrypted and can only be accessed by authorised staff for specific purposes.

4.1 Technical Security Measures

  • All data transfers are encrypted using SSL (Secure Socket Layer) technology.
  • Sensitive information (passwords, financial data) is always stored in hashed or encrypted form.
  • Regular security audits and vulnerability assessments are conducted.
  • Internal data flow is restricted through access control systems.

4.2 Data Retention Period

All data for active accounts is retained for as long as necessary to manage the account. Even after an account is closed, certain financial and identity-related information must be retained for a set period due to legal obligations.

All financial transactions on jazzbuzz are completed through SSL-encrypted connections. Your deposit and withdrawal information is never shared with third parties.

05 Data Sharing with Third Parties

jazzbuzz never sells users' personal information to third parties for profit. However, necessary information may be shared in the following limited circumstances:

  1. Payment Processors: Only the information required to complete transactions is exchanged with mobile banking services such as bKash, Nagad, Rocket, and Upay.
  2. Identity Verification Services: Necessary information is shared with approved verification service providers to complete the KYC process.
  3. Legal Requirements: jazzbuzz is legally obligated to provide information upon a valid order from a competent court or law enforcement authority.
  4. Fraud Prevention: Limited information may be exchanged with industry-standard security providers to prevent fraudulent activity.

Your information will not be given to third parties for any reason other than those stated above. We maintain data-sharing agreements with any third-party service providers, which prevent them from misusing your information.

06 Cookies and Tracking Technologies

Cookies and similar technologies are used on the jazzbuzz website and applications. These help improve the user experience and ensure the platform functions properly.

6.1 Use of Cookies

  • Session Cookies: Used to maintain login status and manage secure sessions.
  • Preference Cookies: To remember language, theme, or other user preferences.
  • Analytics Cookies: To understand which pages are used most — without personally identifying anyone.
  • Security Cookies: To detect fraud and prevent unauthorised access.

6.2 Cookie Controls

You can disable cookies by changing your browser settings. However, please note that disabling certain cookies may affect some important platform functions, such as maintaining your login status.

07 User Rights

Every user registered on the jazzbuzz platform holds the following rights regarding their personal information:

  1. Right to Access: You have the option to request details of what information we hold about you.
  2. Right to Rectification: If there is incorrect information in your profile, you can request that it be corrected.
  3. Right to Erasure: In certain circumstances — particularly beyond legal obligations — it is possible to request that your information be deleted.
  4. Right to Data Portability: The option to request your information in a standard format.
  5. Right to Object to Processing: The option to object to your information being processed for specific purposes.

To exercise any of the above rights, please contact our support team via live chat. Our team provides support in both Bengali and English, 24/7. For more general questions about our platform, visit the FAQ page.

08 Protection of Minors' Information

jazzbuzz is for persons aged 21 and above only. We do not knowingly collect information from any minor. Age verification is mandatory during the registration process, and if any account is found to belong to a minor, it will be closed immediately and the associated information will be securely deleted.

Responsible gaming is one of our core principles. Please read our Responsible Gaming page for advice and support on maintaining healthy gaming habits.

09 Changes to the Policy

jazzbuzz reserves the right to update this privacy policy from time to time. If significant changes are made, users will be notified via their registered email or through a platform notification.

Continuing to use the platform after changes have been made will be considered as acceptance of the new policy. The date of the most recent update to the policy will always be shown at the top of the page.

If you have any questions or concerns about how your personal information is used, please contact our support team. jazzbuzz always treats user trust and privacy as its highest priority.

10 Contact Us

If you have any questions, comments, or complaints about this privacy policy, please contact the jazzbuzz support team directly:

To learn more about jazzbuzz, visit the About Us page, where you will find detailed information about the platform's services, payment methods, and security measures.